How to Upload a Selfie with Your NRC to Mwachangu Loan

Now, let’s break down the process in a clear and easy-to-follow manner:

Step 1: Download the Mwachangu App

• Where to Download: Access your smartphone’s app store (Google Play Store for Android or Apple App Store for iOS devices).
• Search for App: Type “Mwachangu” in the search bar.
• Download and Install: Click on the Mwachangu app from the search results and press “Install.”
• Why This is Important: The latest version of the app will have the most up-to-date features and security measures, ensuring a smoother user experience.

Step 2: Open the App and Log In

• Launching the App: Find the Mwachangu icon on your device and tap to open.
• Login Process: Enter your registered email/username and password.
• First-Time Users: If you’re new, look for a “Sign Up” or “Register” option within the app. You’ll need to provide some basic information like your name, contact details, and a secure password.
• Account Verification: New accounts may require email or phone number verification.

Step 3: Follow the On-Screen Instructions

• Navigating the App: Once logged in, you’ll likely find a dashboard or home screen.
• Locating the Loan Application Section: Look for a menu option or button related to loan applications.
• Selfie Upload Instructions: There should be clear, step-by-step instructions on how to proceed with the selfie upload. These might include selecting the right document type (NRC in this case) and preparing for the selfie.

Step 4: Capture Your Selfie

Camera Access

• Permission Request: When you reach the selfie upload section of the Mwachangu app, it will prompt you for permission to access your phone’s camera. This is a standard request for any app that needs to use your camera.
• Granting Permission: You need to accept this to proceed. If you accidentally deny permission, you can usually change this in your phone’s app settings.

Taking the Photo

• Finding the Right Spot: Choose a well-lit area to ensure the photo is bright and clear. Natural light is often best, so near a window during daylight hours can be ideal.
• Positioning the NRC: Hold your NRC up next to your face. It should be close enough to be clearly visible but not covering any part of your face.
• Face the Camera: Look directly into the camera to ensure your face is fully visible and recognizable.
• Avoiding Glare on NRC: Make sure there’s no glare on the NRC that obscures any information or your photo on the card.
• Background Considerations: A neutral or non-distracting background is preferable so that the focus remains on your face and the NRC.

Tips for a Good Selfie

• Lighting: Face a light source (like a window) to avoid shadows across your face or on the NRC. Avoid backlit setups where the main light source is behind you.
• NRC Clarity: Your NRC should be held steady and close enough so that all text and your picture on the card are readable. Avoid covering any part of the NRC with your fingers.
• Facial Recognition: Keep a neutral expression or a natural smile. Your entire face should be visible – avoid wearing hats or sunglasses that can obscure your identity.
• Camera Focus: Ensure your phone camera is focused before taking the photo. Blurry photos can lead to rejection in the verification process.
• Check the Preview: Before submitting, check the photo preview to ensure everything is clear and visible.

Step 5: Review and Submit

• Review the Photo: After capturing the selfie, the app should display a preview.
• Checking for Clarity: Confirm that the NRC details are legible and your face is clearly visible without blurriness.
• Submit: If satisfied, submit the photo through the app. If not, retake the photo.

Step 6: Wait for Verification

• Patience is Key: Verification can take time as it’s likely a combination of automated checks and human review.
• Status Updates: Some apps provide real-time status updates on your verification process.

Step 7: Await Loan Disbursement

• Processing Time: Be aware that loan processing occurs during standard business hours.
• Notification: Expect to be notified (often via a call or in-app notification) once your loan is approved.

Step 8: Contact Support if Needed

• Encountering Issues: If you run into problems or delays, locate the “Help” or “Support” section in the app.
• Contact Methods: Options might include in-app chat, email, or a phone number.
• Provide Details: When contacting support, be ready to provide details about your issue for a quicker resolution.

Conclusion