How to Make Airtel Payments via Kazang POS in Zambia

How to Make Airtel Payments via Kazang POS in Zambia – Hello and welcome to our comprehensive guide on making Airtel payments using the Kazang POS in Zambia. This tutorial is perfect for those looking to streamline their payment processes, be it for utility bills like water or for other services. So, let’s dive straight into the step-by-step process of executing an Airtel payment through the Kazang machine.

Making payments via Airtel Money through the Kazang POS machine is a popular and convenient service in Zambia. Here’s an expanded guide that delves deeper into each step of the process. See Is the Mwachangu App Fully Restored?

Overview: Kazang POS in Zambia

In Zambia, the Kazang POS system has revolutionized the way payments and transactions are conducted, especially in the mobile money sector. It’s a versatile tool that has become integral for many businesses and individuals across the country. This system facilitates a variety of transactions, including utility payments, mobile money transfers, and more. In this context, let’s delve into one of its key functionalities: making Airtel payments.


Key Features of Kazang POS

  • Versatility: Apart from Airtel payments, the POS system supports various other transactions, making it a one-stop solution for many payment needs.
  • User-Friendly Interface: Designed with simplicity in mind, the Kazang POS ensures ease of use, allowing users to carry out transactions without hassle.
  • Secure Transactions: Security is a top priority, with each transaction requiring verification and authorization to prevent fraud and errors.
  • Real-Time Processing: Transactions are processed in real-time, ensuring immediate confirmation and customer satisfaction.
  • Wide Accessibility: With a significant presence in Zambia, Kazang POS machines are easily accessible in various locations, making transactions convenient for customers.

Step-by-Step Guide to Making Airtel Payments on Kazang POS

Step 1: Initiating the Payment Process

First, turn on your Kazang POS machine and select the ‘Payments’ option. This section is your central hub for initiating various transactions, including Airtel payments. Ensure that your POS is connected to the internet and functioning properly to avoid any disruptions during the transaction.

Step 2: Navigating to Airtel Money

Once you’re in the payments menu, look for and select the ‘Airtel Money’ option. This is a specialized section for handling transactions involving Airtel mobile money. It’s important to select the correct service provider to ensure the payment is processed correctly.

Step 3: Entering Customer Details

In the Airtel Money menu, you’ll find different payment options. To continue with our example, if you’re paying a water bill, choose the utility payments option. When prompted, enter the customer’s Airtel phone number. Double-check the number for accuracy, as this ensures the payment reaches the right account. More about I have paid the Mwachangu Loan but it is still showing that I have a balance

Step 4: Entering the Payment Amount

Now, input the exact amount due for the service or bill. If the water bill is ZMW 80, for instance, carefully enter ’80’ as the amount. This is a crucial step as entering the wrong amount could lead to complications for both the customer and the service provider.

Step 5: Confirming Transaction Details

The POS machine will then display the transaction details, including the customer’s full name and the amount to be paid. Review these details with the customer before proceeding. Confirming accuracy at this stage is crucial for maintaining trust and efficiency.

Step 6: Customer Authorization

Upon confirming the details, the Kazang POS sends an authorization request to the customer’s phone. The customer will receive a prompt to enter their Airtel Money PIN. This step is an essential security measure, ensuring that the customer approves the transaction.

Step 7: Finalizing the Payment

Once the customer inputs their PIN and authorizes the transaction, go back to the ‘Payments’ menu on your POS and select ‘Airtel Money’ once more. This time, opt for the ‘Quick Pay’ feature, designed for expedited processing of already-authorized transactions.

Step 8: Verifying the Transaction

The POS machine will now display comprehensive transaction details, including the date, time, customer’s phone number, and the payment amount. Take a moment to verify these details against the information provided earlier to ensure consistency and accuracy. Read Mwachangu Loan Contact Details

Step 9: Confirmation and Receipt

After submitting the transaction, the POS will generate a confirmation and a receipt. The receipt contains key transaction details such as the customer’s phone number, the amount paid, and a unique reference number. Confirm that these details align with those initially entered. Hand over the receipt to the customer, as it serves as proof of payment and may be needed for future reference.

Additional Tips

  • Stay Updated: Always ensure your Kazang POS software is up-to-date to access the latest features and security updates.
  • Educate Customers: Inform your customers about the transaction steps, especially the importance of their PIN for security.
  • Record Keeping: Maintain records of transactions in case of future queries or disputes.


Making Airtel payments through the Kazang POS machine in Zambia is a swift and secure process. By following these steps, you can ensure a hassle-free experience for both you and your customers. Remember, accuracy and confirmation at each step are key to successful transactions.

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