How to Reset Kazang Zambia Password PIN

How to Reset Kazang Zambia Password Pin – Hello, everyone! Thanks for visiting Mwachangu, If you’re new here, welcome to our growing community! Don’t forget to hit the subscription button for more insightful tips and updates on the Kazang POS machine. Today’s focus: How to reset your Kazang machine password PIN, especially if you’ve forgotten it. See Zamcash Processing Charges In Zambia

Essential Steps for Password PIN Reset on Your Kazang Machine 2023

Welcome to our instructional series! Today, we focus on a crucial issue for Kazang machine users: resetting a forgotten password PIN. Let’s ensure the security and functionality of your Kazang machine with these easy steps.

1. Initiating the Reset Procedure

Accessing the Interface

  • Start at the Kazang machine’s main screen.
  • Find and click on the Forgot Password option.

Inputting Your Unique Identifier

  • When prompted, enter your Kazang Reference Number.
    • Example: A number like 8026444365.

2. Requesting a Password Reset

Securing a Reset Code

  • After entering your reference number, choose Request Password Reset.
  • A reset code is sent to the phone number associated with your machine.

Important Considerations

  • Code Confidentiality: The code is exclusive to your registered phone number.
  • Linking Issues: Ensure your phone number is correctly linked to receive the code.

3. Receiving and Entering the OTP

One-Time Pin: Essential for Reset

  • Await an OTP from Kazang on your phone.
  • Accurately enter the OTP on the Kazang machine.

4. Creating Your New Password

Selecting a Secure Password

  • Opt for a password that’s secure and easy to remember.
  • Mix letters, numbers, and symbols for enhanced security.

5. Finalizing Your Password Reset

Confirmation and Completion

  • Re-enter your new password to confirm it.
  • Finish the process to restore access to your machine.

6. Extra Tips for a Successful Reset

Preparation and Precautions

  • Regular Updates: Keep your password recorded in a safe place.
  • Avoid Input Errors: Watch out for accidental caps lock or num lock activation.

Post-Reset Actions

  • Test the new password to ensure it works.
  • Maintain security by keeping your password confidential.


How to Deposit Float on Your Kazang POS Machine


  • Phone Number Not Linked: If your current number isn’t linked to the Kazang machine, contact our sales department at [email protected]. Request them to update your phone number.
  • Technical Issues: If you encounter any problems, don’t hesitate to contact our customer support for immediate assistance. Learn How to Register Zamcash VIP In Zambia

Common Challenges with Kazang: A User-Centric Perspective

Kazang, a well-known provider of essential services like airtime, electricity, and gaming vouchers, often encounters various user challenges. Addressing these concerns is crucial for maintaining its reputation for customer-centric service. This article delves into some of the common issues faced by Kazang users and the company’s responses, showcasing their commitment to efficient problem-solving.

Frequent User Concerns and Resolutions

  1. Login Issues:
    • Scenario: A user, Mbabi Samuel Heavyboy, reported an inability to log in to his Kazang machine.
    • Solution: For users facing login difficulties, checking the network connection and ensuring the correct credentials are crucial. If problems persist, contacting Kazang’s HelpDesk is advisable for further assistance.
  2. Lost Voucher PIN:
    • User Query: Philane Ndlovu inadvertently deleted an SMS containing a voucher PIN.
    • Advice: In such cases, reaching out to the HelpDesk promptly can help in retrieving or reissuing the voucher PIN.
  3. Password Reset Challenges:
    • Multiple Instances:
      • Users like Tommy Salaty, Noni Zedo Zerihun, and Thapelo Maputle Djsacks faced issues like a locked Kazang machine due to forgotten passwords.
    • Kazang’s Response: The company typically advises contacting the HelpDesk to reset the password. The team assists in unlocking machines and providing steps to reset credentials.
  4. Lost Username:
    • User Query: Mat Sol reported losing his Kazang username.
    • Solution: Kazang suggests users contact their support team for username retrieval, ensuring uninterrupted access to services.
  5. Keypad Code Forgotten:
    • User Scenario: Cyrl Mthembu forgot the keypad code for his Kazang machine.
    • Kazang’s Response: In such cases, contacting the HelpDesk is the most effective solution to reset the keypad code.
  6. Account Blocked:
    • Query: Nokwanda Rose faced an account block due to incorrect password entries.
    • Assistance Provided: Kazang promptly advised contacting their HelpDesk to resolve the block and reset the password.
  7. Commission Queries:
    • Inquiry: Mamabolo Matjema Maponya was curious about the commission percentages.
    • Company’s Response: Kazang clarified that commissions vary per product, offering to provide detailed information via a consultant or direct call to their service line.
  8. Access to Kazang Services via Mobile:
    • Question: Jahangir Bhuiyan inquired about accessing Kazang apps on his phone.
    • Clarification: Kazang, while not offering a mobile app, directs users to their online store for a similar range of services.

Enhancing User Experience

In addition to addressing these individual issues, Kazang Africa continues to innovate and connect with its community. Recent developments, such as the introduction of a new logo and tagline, reflect their commitment to growth and cultural relevance. Furthermore, they have expanded services, including bus ticketing, international money transfers, and MTN MoMo transactions, ensuring a diverse range of options for their users. See Zamcash Processing Charges In Zambia

Final Thoughts

Resetting your Kazang password PIN is straightforward and quick. Just ensure that your phone number is correctly linked to your machine for a seamless process.

Thank you for watching, and we look forward to guiding you through more features and functionalities of your Kazang machine in our upcoming sessions.

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