How to Log a Moniepoint Card Dispute on Your Dashboard

How to Log a Moniepoint Card Dispute on Your Dashboard – If you’re a Moniepoint user, encountering a card dispute can be frustrating. However, the platform provides an efficient way to log and resolve these disputes right from your dashboard. This article will guide you through the simple steps to address any card dispute issues you may encounter. See How to Verify the Terminal ID and Merchant ID on a PALMPAY Analog POS Machine.

Navigating Moniepoint Card Disputes:

Handling card disputes doesn’t have to be a headache. For Moniepoint users, the platform offers a streamlined, user-centric process for logging and resolving card disputes directly from your dashboard. This guide is designed to demystify the process and provide clear, actionable steps to efficiently address any card-related issues you may face.

Whether you’re dealing with an incorrect charge, a double deduction, or any other transactional discrepancy, Moniepoint’s integrated dispute management system ensures a hassle-free resolution experience. Follow along as we break down the process into simple, easy-to-follow steps, enabling you to quickly return to smooth business operations.


How to Enable SMS Notification Alerts on Your Moniepoint POS

How to Change Your Moniepoint POS ATM Card PIN

Why Is My Moniepoint POS Not Accepting My Cards Or Showing Card Error

How To Add a Withdrawal PIN to Your Moniepoint POS

How to Block Your Moniepoint POS ATM Card

How to Log a Moniepoint Card Dispute

Dealing with card disputes can be daunting. Here’s a comprehensive, step-by-step guide to help Moniepoint users efficiently log a card dispute right from their dashboard. This process ensures that any transactional discrepancies are promptly addressed.

Step 1: Accessing Your Account

  1. Log In:
    • Begin by entering your Moniepoint username and password.
  2. Navigate to Dashboard:
    • Upon successful login, you’ll land on your main dashboard, the hub for all your activities.

Step 2: Navigating to the Disputes Section

  1. Locate the Settings Icon:
    • Look towards the lower left of your dashboard to find the settings icon.
  2. Select ‘Disputes’:
    • Among the various options available, click on ‘Disputes’ to move forward in the dispute process.

Step 3: Choosing the Right Dispute Type

  1. Types of Disputes:
  1. Select ‘Card Dispute’:
    • For issues related to card transactions, choose ‘Card Dispute’.

Step 4: Logging a New Dispute

  1. Initiate Dispute:
    • To start, click on ‘Log a New Dispute’.
  2. Filter by Date:
    • Select the date of the transaction you wish to dispute.
  3. Find Transaction:
    • Hit ‘Find Transaction’ to pull up the details of the transaction in question.

Step 5: Completing the Dispute Form

  1. Enter Required Information:
    • Fill in the necessary details, including the customer’s account number, the involved bank, and the disputed amount.
  2. Submit Dispute:
    • Once all relevant information is entered, submit your dispute for processing.

What Happens Next?

  1. Back-End Processing:
    • Your logged dispute is sent to the Moniepoint team for backend processing.
  2. Resolution:
    • Stay tuned for notifications regarding the resolution process and outcome.

Staying Informed and Proactive:

  • Check Updates: Regularly check your dashboard for any updates or changes in the status of your dispute.
  • Follow-Up: If the resolution is taking longer than expected, don’t hesitate to follow up with the support team for an update.


  • Notification of Progress: Keep an eye on your email or dashboard notifications. Moniepoint will keep you informed about the status of your dispute.
  • Outcome: Once resolved, you’ll be notified of the outcome. This could be a reversal of the transaction, an adjustment, or a detailed explanation if the dispute is not upheld.
  • Customer Support: If you have any questions during the process or are dissatisfied with the resolution, Moniepoint’s customer support is available for further assistance.

Additional Tips

  • Dashboard Resolution:
    • Most disputes can be conveniently resolved directly through your dashboard.
  • Stay Informed:
    • Keep a close eye on the status of your dispute and follow up as needed.
  • Seek Help:


Logging a card dispute on your Moniepoint dashboard is a straightforward process. By following these steps, you can quickly address transaction issues and minimize any potential disruptions to your business operations. Remember, for any queries or assistance, the Moniepoint community is always ready to help.

Leave a Comment